What to do if domain transfer status is Incorrect EPP, Pending, Error, Locked, Completed, Transferring or Failed
After having initiated a domain transfer to Servmix, it should be completed in 5-7 days. During the process, you might find different domain transfer statuses, and this article will help you understand their meaning.
To find the current domain transfer status open the Domains section and click on your domain transfer:
There, you will see the current domain transfer status along with a note:
If the status shows Action required, the note can be one of the following:
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Waiting for domain provider to approve the transfer
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Domain Secret Key/Authorization Code (EPP) is incorrect
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Domain locked
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Pending Owner Approval or Pending Admin Approval
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Pending Registry Approval
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Transferring or Processing transfer
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Error or Cancelled
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Completed
Waiting for domain provider to approve the transfer
This note means that the domain transfer started successfully, and the only thing needed at the moment is the transfer approval from the current domain registrar. In most cases, you don’t need to do anything, but you can contact the registrar to find out if it is possible to speed up the process.
Domain Secret Key/Authorization Code (EPP) is incorrect
This message means that the EPP was incorrect or was changed during the transfer. Contact your registrar to get the updated EPP code, then go to the Domains section in your hPanel and provide it as the new Secret key by clicking Update EPP:
The transfer will proceed after entering the correct EPP.
Domain locked
Go to your current domain registrar and unlock the domain for transfer. After that, check the domain status at Whois to ensure it has been unlocked - it should appear as status OK:
Once the domain is unlocked, the transfer should be completed in a few hours.
Pending Owner Approval or Pending Admin Approval
Check the email inbox of the domain owner and approve the transfer, including the spam folder. If you don’t see the message requesting transfer approval, contact your current domain registrar.
Pending Registry Approval
In most cases, you only need to wait, but you can contact your domain registrar to find out if it is possible to speed up the approval process.
Transferring or Processing transfer
Everything is good! You only need to wait from 5 to 7 days for the transfer to be completed. If the status does not change for longer than 7 days, please contact the Customer Success team.
Error or Cancelled
This means that something went wrong during the transfer. Please get in touch with the Customer Success team to find the reason and solve the issue.
Completed
Congratulations, the transfer is now complete! Now you will be able to manage at Servmix aspects such as domain renewals and changing contact details
